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Service Representative, Coinstar

Date: Jan 3, 2017

Location: Houston south, TX, US

Company: Outerwall

COINSTAR SERVICE REPRESENTATIVE-Pearland, TX

Position Overview

In the Service Representative role, you have the opportunity to use your great maintenance skills and ability to use hand tools to provide basic maintenance on Coinstar kiosks. In this role, you will drive a company provided vehicle on an assigned route performing general preventive maintenance, cleaning and minor repairs on Coinstar kiosks. This position requires the ability to use basic hand tools, replace parts and basic computer skills.

Key Responsibilities

  • Visit Coinstar kiosks based on an assigned route to perform preventive maintenance and some first-line maintenance at customer locations.
  • Perform scheduled preventive maintenance including cleanings (inside & out), wiping down the kiosks; removing debris, changing paper, visually inspecting and tidying other company kiosks in the location.
  • Assist in field change orders such as updating signage and displays
  • Test basic components of the kiosks to ensure all parts are properly functioning, perform minor repairs, and replace worn parts using small tools
  • Report technical problems to Field Technician and District Manager. Assist with over the phone troubleshooting as necessary
  • Properly organize and maintain Coinstar spare parts inventory, tools; company computer, phone, and company vehicle
  • Regularly interact and communicate with store partners, coworkers, external customers, and employees
  • Promote and maintain high standards of personal appearance, ethical behavior, maturity.
  • Demonstrate good judgment in time management and route efficiency

Education & Experience

  • High School Degree or GED required
  • Minimum of 1 year of experience in a customer facing position, such as retail, merchandising or route required
  • Experience in basic maintenance, electro-mechanics, ATM or vending maintenance a plus

Knowledge, Skills & Abilities

  • Must be able to work independently with minimum supervision
  • Must have good interpersonal skills and be able to interact with a variety of customers
  • Ability to use Internet and Microsoft Outlook, Word, and Excel on a daily basis with little to no training
  • Strong organizational, multi-tasking, and problem solving skills
  • Effectively communicate and collaborate with others
  • Ability to work independently with a high degree of self-motivation
  • Ability to use small hand tools such as a screwdriver, pliers, and Allen wrench

Additional Requirements

  • Ability to provide superior quality service and professionalism at all times
  • Must have a valid driver's license and maintain an acceptable driving record. Must be able to work a flexible schedule, including weekends

We conduct MVR, drug screen, and background checks

Physical Requirements

  • Ability to lift and carry up to 30 lbs. frequently throughout the workday
  • Ability to bend, kneel and stand on a regular basis throughout the work day

FOR ADDITIONAL TASKS FOR COIN PICK UPS

  • Ability to lift 85 lbs.
  • Occasionally pull and push coin bins weighing up to 600 lbs. using a specially designed hand truck


At Outerwall, we want to enable internal movement and become a talent sharing organization where we can develop talent and employees can grow long term careers through gaining a set of critical experiences.  We believe that diversity and inclusion create organizational strength.  If you need an accommodation to complete our application process, please contact us at careers@outerwall.com.  Equal Opportunity Employer Minorities/Females/Protected Veterans/Persons with Disabilities

 

Posting Notes: || United States || Texas || Houston south || Pearland ||

 


Nearest Major Market: Houston

Job Segment: Customer Service Representative, Customer Service