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Job Title:  Service Representative - Los Angeles
Location:  Los Angeles, CA, US
Req ID: 1562

Service Representative

Position Overview

The Service Representative is responsible for servicing and maintaining products built and placed by Coinstar as directed by the District Manager, Regional Field Support Technician or Field Technician.

Key Responsibilities

  • Provide equipment service at customer locations including preventative maintenance, cleaning, basic testing and minor repairs
  • Report technical problems and attempt to resolve them while onsite with assistance from a Field Technician or District Manager via telephone
  • Interface effectively with other departments, field management, and co-workers to resolve customer problems and situations
  • Display maturity and judgment in time management and expense control
  • Complete timesheets and paperwork as required by the position function or as requested
  • Properly maintain Coinstar spare parts inventory, tools, manuals, and equipment
  • Properly maintain assigned computer, pager, and company vehicle (if provided)
  • In the instance where a company car is not provided, employee must be able to show proper insurance coverage on a suitable personal vehicle
  • Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment

Education & Experience

  • High School Degree or GED (REQUIRED)
  • Previous customer service; route servicing experience a plus

Knowledge, Skills & Abilities

  • Must be able to work independently with minimum supervision
  • Must have good interpersonal skills to interact with a variety of customers
  • Basic knowledge of Microsoft Outlook

Additional Requirements

  • Accountable for providing superior quality service and professionalism at all times
  • Must have a valid driver's license and maintain an acceptable driving record. Background checks, MVR and drug tests will be required
  • Willing to work a flexible schedule, including possibly the day before and after major holidays, including weekends

Physical Requirements

  • Ability to lift 85 lbs
  • Certain markets may provide coin & cash handling and transportation responsibilities. In these markets, employee must occasionally pull and push coin bins weighing up to 600 lbs using a specially designed hand truck (Commercial motor vehicle certification (CMV) may also be required)

Redbox®, Coinstar® and ecoATMTM are always on the lookout for innovative thinkers. As part of Outerwall’s growing portfolio of products and services, they’re redefining retail—making everyday life a little simpler and better. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.

Grow your career at Outerwall with an exciting brand like Coinstar, Redbox or ecoATM.  At Outerwall, we believe that diversity and inclusion create organizational strength.  EEO/AA M/F/D/V


Posting Notes: || United States || California || Los Angeles ||  || None