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Job Title:  Compliance Manager
Location:  San Diego, CA, US
Req ID: 410

Compliance Manager


Reporting to the Senior Director of Operations, the Compliance Manager role will be a member of ecoATM's Compliance team providing leadership, guidance and direction to our ecoATM Claims, ID verification and audit teams focusing on accuracy, efficiency, reporting and customer service.


ecoATM® , a line of business within Outerwall, is tackling the problem of e-waste by recycling consumers' old phones, mp3s, tablets and more—and paying cash for most devices.


A strong process implementation background, including experience leading 50+ direct reports in a fast pace  environment, is preferred.  You must be able to handle a number of simultaneous projects with great attention to detail. This position is highly visible and very important to the company’s success.



Summary of Key Responsibilities:

  •         Manage ID Verification and TRT Data Edit Attendants
  •         Manage Claims Customer Service team
  •         Create a team-oriented environment of skilled employees who provide ID verification, audits, and customer service claims processing.
  •         Create shift schedules including employee hours, task delegation and load balancing
  •         Establish and maintain reporting requirements and systems for each of ecoATM's locations
  •         Partner and support other functions of the business on process and projects.
  •         Analyze operations and processes/procedures and execute continuous improvement throughout the compliance team
  •         Meet company SLA goals for customer satisfaction and compliance adherence.
  •         Track, analyze, and report on performance data and act proactively to improve results
  •         Create and improve processes to enhance accuracy and customer service
  •         Coach, counsel and set goals for employees to develop them for career advancement
  •         Create and execute training and development for all team members
  •         Hire, coach, and evaluate team members and leadership based on documented performance standards
  •         Exercise sound decision-making that focuses on providing high quality ID verification, reporting and auditin


  • Preferable Qualifications & Experience:
  •         Bachelor’s degree or equivalent work experience
  •         5+ years solid management experience preferably in a customer or Claims contact environment
  •         Experience overseeing a site of 50+ employees
  •         A track record of creating strong teams and leading by example
  •         Strong staff leadership and development skills
  •         Experience managing escalated, challenging customer issues while maintaining adherence to company policy.
  •         Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance
  •         Excellent written and oral communication skills
  •         Must be able to handle multiple projects and effectively manage different timelines
  •         Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments
  •         Proficiency in Microsoft products including Word, Excel and PowerPoint
  •         Willing to work a flexible schedule, including availability on evenings and weekends
  •         10% travel may be required


In addition to a rewarding career, ecoATM offers excellent employee benefits and competitive compensation.

Redbox®, Coinstar® and the new Rubi® coffee kiosk are always on the lookout for innovative thinkers. As part of Outerwall’s growing portfolio of products and services, they’re redefining retail—making everyday life a little simpler and better. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.


Grow your career at Outerwall with an exciting brand like Coinstar, Redbox or Rubi.


Posting Notes: || United States || California || San Diego ||  || None